Department: Head Start

Position: Family Services Manager

Location: Chester County

Range of Pay $49,322 to $52,165 annually

Benefits include: 100% premium paid State of TN Health Insurance, 100% paid State of Tennessee Retirement, State paid Holidays, 100% premium paid Dental/Vision, Life/LTD, Paid Time Off

Purpose

The Family Services Manager reports to the Head Start Director and is responsible for the planning, implementation, and delivery of comprehensive social services, family and community partnerships, and enrollment services for all families.

Position Responsibilities

• Develops and coordinates the implementation of operational policies, procedures, and work plans for the Head Start program to ensure compliance with Federal Performance Standards, DHS Licensure Rules for Child Care Centers, and established Program Plans.
• Collects and compiles program data to assess the quality and effectiveness of program plans and goals.
• Assists with the selection of family services personnel.
• Oversees, supervises, and provides guidance to the Bilingual Family Services Specialist, Family Advocates, Family Engagement Specialist, and Family Services Coach to ensure the appropriate and timely delivery of services.
• Assumes responsibility for the development of the FCP/ERSEA Advisory Committee and for meeting established goals and milestones of the FCP/ERSEA component as outlined in Program Work Plans.
• Coordinates the ERSEA Screening Committee as needed.
• Works with other managers to coordinate the operation of the Head Start program.
• Provides FCP/ERSEA-related training to staff as needed.
• Coordinates staff meetings, pre-service and in-service training sessions, and ensures the timely completion of all required annual training hours.
• Interacts with parents and other family members to promote participation in all aspects of Head Start.
• Submits all required reports and related data to the Head Start Director, Regional Head Start Office, and licensing agencies in a timely manner.
• Serves as a consultant to teaching staff and parents regarding Family Services issues and assists with retaining outside consultants as needed.
• Assists Family Advocates in obtaining Social Service Competency-Based Training Credentials.
• Maintains documentation for all issues pertaining to child abuse and neglect reporting.
• Provides volunteer training as needed and maintains documentation of training.
• Provides oversight of volunteers, donations, and in-kind tracking, as well as required documentation and reporting.
• Schedules, organizes, and coordinates all parent meetings and parent-day activities.
• Ensures parent engagement in all aspects of the component.
• Organizes and oversees procedures for program recruitment and enrollment.
• Reviews monitoring reports regularly to ensure compliance with Federal Performance Standards, DHS Licensing Regulations, and established Program Plans.
• Coordinates and/or attends training sessions, workshops, and conferences pertaining to the Family Services component.
• Represents the Southwest Human Resource Agency Head Start program at national, state, and regional meetings and conferences and provides information to program staff.
• Delivers supplies and equipment when necessary.
• Performs related duties as requested.

Technical Skills and Experience Required

Qualifications, technical skills, experience, and knowledge required for this position include:

• Graduation from an accredited four-year program (Bachelor's degree) in Social Work, Early Childhood Education, Business Administration, or a closely related field.
• Experience supervising and directing social service-related activities within a large early childhood program.
• Knowledge of social services and other support services available in the region.
• Ability to interpret governing regulations and establish effective program policies and procedures to ensure compliance.
• Strong organizational, interpersonal, and decision-making skills.
• Ability to accurately handle detailed and confidential information.
• Ability to make appropriate and timely decisions in response to programmatic changes, difficult and unusual issues, and/or emergency situations.
• Good written, verbal, and computer skills.

Pre-employment requirements include successful completion of a physical examination, drug screen, criminal background check, and fingerprint check.

Applications accepted until position has been filled.

Southwest Human Resource Agency is an Equal Opportunity Employer.